View Issue Details

IDProjectCategoryView StatusLast Update
0013279CentOS-7kernelpublic2017-05-24 02:13
Reporterhuatun 
PrioritynormalSeveritymajorReproducibilityalways
Status newResolutionopen 
Product Version7.3.1611 
Target VersionFixed in Version 
Summary0013279: Dell Inspiron 7548 touch pad not detected, not working
DescriptionTouchpad on Dell Inspiron 7548 not detected and not working at all.

USB mouse is working fine.
Steps To ReproduceBoot up, and touchpad is not working.
Additional InformationNot sure what is the touchpad hardware, so I am including the Dell service tag: 20LZJ42


Attached 2 files relating to CentOS devices.
TagsNo tags attached.
abrt_hash
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Activities

huatun

huatun

2017-05-19 01:31

reporter  

centosinspironinfo.zip (18,582 bytes)
huatun

huatun

2017-05-22 21:22

reporter   ~0029308

This problem is also found in 7.2.1511
toracat

toracat

2017-05-22 23:52

manager   ~0029310

I suggest you ask Dell about the linux driver for your laptop.

Another thing you could try is to test-install ELRepo's kernel-ml. This is to find out if the latest kernel from kernel.org has support for your device.
huatun

huatun

2017-05-23 17:30

reporter   ~0029320

installed elrepo-ml kernel but it did not fix the touchpad not detected issue:

kernel-ml-4.11.2-1.el7.elrepo.x86_64 Tue 23 May 2017 10:43:46 AM CDT
toracat

toracat

2017-05-23 17:48

manager   ~0029321

Sounds as if your best (or only) option is to ask Dell...
TrevorH

TrevorH

2017-05-23 17:55

developer   ~0029322

Do you have the xorg-x11-drv-evdev xorg-x11-drv-synaptics xorg-x11-drv-wacom packages installed?
huatun

huatun

2017-05-23 18:05

reporter   ~0029323

My apology the latest kernel 4.11.2-1.el7.elrepo.x86_64 fixed it. The kernel package installation provided another boot option which I overlooked.

(to answer your previous question, all 3 drivers were installed)
huatun

huatun

2017-05-23 18:34

reporter   ~0029324

However the latest kernel cause the WiFi not to work. So, I am booting up with 3.10; and will be without touchpad for now. Thank you @TrevorH for your assistance.
huatun

huatun

2017-05-24 02:13

reporter   ~0029326

thank you toracat for your assistance as well.

Issue History

Date Modified Username Field Change
2017-05-19 01:31 huatun New Issue
2017-05-19 01:31 huatun File Added: centosinspironinfo.zip
2017-05-22 21:22 huatun Note Added: 0029308
2017-05-22 23:52 toracat Note Added: 0029310
2017-05-23 17:30 huatun Note Added: 0029320
2017-05-23 17:48 toracat Note Added: 0029321
2017-05-23 17:55 TrevorH Note Added: 0029322
2017-05-23 18:05 huatun Note Added: 0029323
2017-05-23 18:34 huatun Note Added: 0029324
2017-05-24 02:13 huatun Note Added: 0029326